Research · Sep 30, 2026 · ZeroDay Catalog
Critical Vulnerabilities Identified in Zammad Session Management
Zammad GmbH has reported critical session fixation and privilege management vulnerabilities, now acknowledged by CISA as actively exploited.
What changed
Zammad GmbH has disclosed two significant vulnerabilities in its Zammad product, specifically a session fixation vulnerability (CVE-2026-102489) and an improper privilege management vulnerability (CVE-2026-102490). These vulnerabilities have been added to CISA's Known Exploited Vulnerabilities Catalog due to evidence indicating active exploitation in the wild.
- CVE-2026-102489: Session Fixation Vulnerability
- CVE-2026-102490: Improper Privilege Management Vulnerability
- Both vulnerabilities pose a risk of unauthorized access and privilege escalation.
Who is affected
Organizations utilizing Zammad for customer support and ticketing systems are at risk due to these vulnerabilities. The potential impact could compromise sensitive user data and system integrity.
- Zammad GmbH's Zammad product users
- Businesses relying on Zammad for customer service operations
- IT departments managing Zammad installations
- Any organization that integrates Zammad with other systems
What to do
Immediate action is recommended for all users of Zammad to mitigate the risks associated with these vulnerabilities. Organizations should prioritize updates and apply security patches as they become available.
- Monitor CISA and Zammad's official channels for updates and patches.
- Conduct a security audit of Zammad implementations to assess exposure.
- Implement additional security measures, such as session management best practices.
- Educate staff on the risks associated with session fixation and privilege management.