Vulnerability · CVE-2026-40498
FreeScout is a free self-hosted help desk and shared mailbox.
Published Apr 21, 2026 · corrected/updated Jun 17, 2026 · freescout freescout · evidence confidence high
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can access diagnostic and system tools that should be restricted to administrators. The /system/cron endpoint relies on a static MD5 hash derived from the APP_KEY, which is exposed in the response and logs. Accessing these endpoints reveals sensitive server information (Full Path Disclosure), process IDs, and allows for Resource Exhaustion (DoS) by triggering heavy background tasks repeatedly without any rate limiting. The cron hash is generated using md5(APP_KEY . 'web_cron_hash'). Since this hash is often transmitted via GET requests, it is susceptible to exposure in server logs, browser history, and proxy logs. Furthermore, the lack of rate limiting on these endpoints allows for automated resource exhaustion (DoS) and brute-force attempts. Version 1.8.213 fixes the issue.
Grounded briefings
Catalog interpretations for three audiences. Each brief cites ingested metadata and the original advisories below. They are not independent research and they do not invent exploit steps.
Executive
CVE-2026-40498 is a high public vulnerability record for freescout freescout. It is not currently listed in the CISA Known Exploited catalog. Check the linked vendor or CERT advisories for patch status. This summary is a catalog interpretation of the ingested metadata and cites the original advisories below.
System administrator
Identify whether freescout freescout is in your estate, then compare installed versions with the affected ranges. Affected packages or ranges on record: freescout/freescout. Check the linked vendor or CERT advisories for patch status. Prefer the vendor or distribution advisory linked in Sources before changing production systems. This is a catalog interpretation, not a runbook.
Security analyst
Signals on file: CVSS 8.9, EPSS 0.7%. It is not currently listed in the CISA Known Exploited catalog. Weakness classes: CWE-200, CWE-284, CWE-770. Sources contributing to this record: cve_org, epss, nvd. Public exploit references, when present, are outbound links only and are not proof of active exploitation. This is a catalog interpretation of stored metadata.
Exploitation and remediation
Exploitation evidence
Not listed as known exploited in CISA KEV. Not in CISA KEV or VulnCheck KEV.
Patch and remediation
No required-action text is stored yet. Use the vendor or CERT links in Sources for patch availability.
Safe detection guidance
Compare installed versions with the affected ranges below and verify the advisory from the original publisher. This site stores metadata and outbound links only; it does not ship exploit code or proof-of-concept payloads.
Code
The project this record applies to. Exploit listings stay in References.
Timeline
Detection, updates, and resolution for this record.
Apr 21, 2026 · NIST NVD
Detected
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can access diagnostic and system tools that should be restricted to administrators. The /system/cron endpoint relies on a static MD5 hash derived from the APP_KEY, which is exposed in the response and logs. Accessing these endpoints reveals sensitive server information (Full Path Dis
Jun 17, 2026 · NIST NVD
Updated
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can access diagnostic and system tools that should be restricted to administrators. The /system/cron endpoint relies on a static MD5 hash derived from the APP_KEY, which is exposed in the response and logs. Accessing these endpoints reveals sensitive server information (Full Path Dis
Affected
- cpe freescout/freescoutversion unspecified
Sources
- CVE.orgVulnerability recordCVE-2026-40498
Official CVE identifier
cve.org - FIRST EPSSExploitation probabilityCVE-2026-40498
30-day exploitation probability 0.7%
first.org - NIST NVDVulnerability recordCVE-2026-40498
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can access diagnostic and system tools that should be restricted to administrators. The /system/cron endpoint relies on a static MD5 hash derived from the APP_KEY,
nvd.nist.gov