Vulnerability · CVE-2026-48811
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework.
Published May 29, 2026 · corrected/updated Jul 22, 2026 · evidence confidence medium
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, FreeScout allows a non-admin user to permanently delete an internal note (private thread) from any conversation, even after that user's access to the mailbox containing the conversation has been revoked. The ThreadPolicy::delete authorization policy does not verify mailbox membership, so a former team member retains destructive write access to notes they created. This vulnerability is fixed in 1.8.221.
Grounded briefings
Catalog interpretations for three audiences. Each brief cites ingested metadata and the original advisories below. They are not independent research and they do not invent exploit steps.
Executive
CVE-2026-48811 is a medium public vulnerability record for this product. It is not currently listed in the CISA Known Exploited catalog. Check the linked vendor or CERT advisories for patch status. This summary is a catalog interpretation of the ingested metadata and cites the original advisories below.
System administrator
Identify whether this product is in your estate, then compare installed versions with the affected ranges. Affected version ranges have not been ingested yet. Check the linked vendor or CERT advisories for patch status. Prefer the vendor or distribution advisory linked in Sources before changing production systems. This is a catalog interpretation, not a runbook.
Security analyst
Signals on file: CVSS 4.3 (technical impact); EPSS awaiting sync or unavailable (not low probability). It is not currently listed in the CISA Known Exploited catalog. Weakness classes: CWE-862. Sources contributing to this record: cve_org, nvd. Public exploit references, when present, are outbound links only and are not proof of active exploitation. This is a catalog interpretation of stored metadata.
Exploitation and remediation
Exploitation evidence
Not listed as known exploited in CISA KEV. Not in CISA KEV or VulnCheck KEV.
Patch and remediation
A patch or advisory reference is linked. Open the original publisher for availability by product version.
Safe detection guidance
Compare installed versions with the affected ranges below and verify the advisory from the original publisher. This site stores metadata and outbound links only; it does not ship exploit code or proof-of-concept payloads.
Code
The project this record applies to. Exploit listings stay in References.
Timeline
Detection, updates, and resolution for this record.
May 29, 2026 · NIST NVD
Detected
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, FreeScout allows a non-admin user to permanently delete an internal note (private thread) from any conversation, even after that user's access to the mailbox containing the conversation has been revoked. The ThreadPolicy::delete authorization policy does not verify mailbox membership, so a former t
Jul 22, 2026 · NIST NVD
Updated
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, FreeScout allows a non-admin user to permanently delete an internal note (private thread) from any conversation, even after that user's access to the mailbox containing the conversation has been revoked. The ThreadPolicy::delete authorization policy does not verify mailbox membership, so a former t
Sources
- CVE.orgVulnerability recordCVE-2026-48811
Official CVE identifier
cve.org - NIST NVDVulnerability recordCVE-2026-48811
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, FreeScout allows a non-admin user to permanently delete an internal note (private thread) from any conversation, even after that user's access to the mailbox containing the conver
nvd.nist.gov