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Vulnerabilities

Vulnerability · CVE-2017-11512

manageengine servicedesk Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')

Published Jan 12, 2022 · catalog updated Jan 12, 2022 · manageengine servicedesk Improper Limitation

Patch now

CVE-2017-11512 is in the CISA known-exploited catalog. Confirm manageengine servicedesk Improper Limitation against the vendor advisory and apply that fix. The CVSS score does not change the priority.

Gaps on this record

  • The stored product name is a package slug. The name on this page is taken from the title (manageengine servicedesk Improper Limitation).
  • No version range is stored. A customer cannot check an installed version against this record.
Severity
Unknown—
Known exploitation
CISA KEV and VulnCheck KEV
EPSS
79.60%
Remediation
Remediation guidance
Affected products
vendor manageengine servicedesk

The ManageEngine ServiceDesk 9.3.9328 is vulnerable to arbitrary file downloads due to improper restrictions of the pathname used in the name parameter for the download-snapshot URL. An unauthenticated remote attacker can use this vulnerability to download arbitrary files.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • vendor manageengine servicedeskversion unspecified

How to fix CVE-2017-11512

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

CVE-2017-11512 is in the CISA known-exploited catalog. Confirm manageengine servicedesk Improper Limitation against the vendor advisory and apply that fix. The CVSS score does not change the priority.

Which versions are affected?

Affected version ranges are not on this record. Apply remediations or mitigations per vendor instructions or discontinue use of the product if remediation or mitigations are unavailable.

What should an analyst verify?

No weakness class is stored. EPSS 79.60%. The CISA KEV listing is the exploitation evidence. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Code

The project this record applies to. Exploit listings stay in References.

No public source repository is identified for this product.

Timeline

Detection, updates, and resolution for this record.

  1. Jan 12, 2022 · VulnCheck KEV

    Detected

    The ManageEngine ServiceDesk 9.3.9328 is vulnerable to arbitrary file downloads due to improper restrictions of the pathname used in the name parameter for the download-snapshot URL. An unauthenticated remote attacker can use this vulnerability to download arbitrary files.

  2. Jan 12, 2022 · CISA KEV

    Known exploited

    Apply remediations or mitigations per vendor instructions or discontinue use of the product if remediation or mitigations are unavailable.

Sources

  • CVE.orgVulnerability recordCVE-2017-11512

    Official CVE identifier

    cve.org
  • FIRST EPSSExploitation probabilityCVE-2017-11512

    30-day exploitation probability 79.6%

    first.org
  • VulnCheck KEVConfirmed exploitationCVE-2017-11512

    The ManageEngine ServiceDesk 9.3.9328 is vulnerable to arbitrary file downloads due to improper restrictions of the pathname used in the name parameter for the download-snapshot URL. An unauthenticated remote attacker can use this vulnerability to download arbitrary files.

    vulncheck.com

References

Freshness

Last verified in this catalog Oct 18, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.