SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability

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• cpe solarwinds/web help desk12.8.3
• vendor SolarWinds Web Help Deskversion unspecified

How to fix CVE-2024-28986

• Recommended remediation

  Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable. CISA due date Sep 5, 2024.

• Official advisories

  • CISA KEV · cisa.gov
  • CVE.org · cve.org
  • FIRST EPSS · first.org
  • NIST NVD · nvd.nist.gov
  • VulnCheck KEV · vulncheck.com

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Code

The project this record applies to. Exploit listings stay in References.

No public source repository is identified for this product.

Timeline

Detection, updates, and resolution for this record.

1. Aug 13, 2024 · Catalog

   Detected

   SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend a

2. Aug 15, 2024 · CISA KEV

   Known exploited

   Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

3. Sep 5, 2024 · CISA KEV

   Remediation due

   Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

4. Jun 17, 2026 · Catalog

   Updated

   SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend a

Sources

• CISA KEVConfirmed exploitationCVE-2024-28986

  SolarWinds Web Help Desk contains a deserialization of untrusted data vulnerability that could allow for remote code execution.

  cisa.gov
• CVE.orgVulnerability recordCVE-2024-28986

  Official CVE identifier

  cve.org
• FIRST EPSSExploitation probabilityCVE-2024-28986

  30-day exploitation probability 84.6%

  first.org
• NIST NVDVulnerability recordCVE-2024-28986

  SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been una

  nvd.nist.gov
• VulnCheck KEVConfirmed exploitationCVE-2024-28986

  SolarWinds Web Help Desk contains a deserialization of untrusted data vulnerability that could allow for remote code execution.

  vulncheck.com

References

• CISA note · nvd.nist.gov
• VulnCheck exploitation evidence · research.checkpoint.com
• Broken Link · support.solarwinds.com
• US Government Resource · cisa.gov
• VulnCheck exploitation evidence · cisa.gov
• VulnCheck exploitation evidence · enisa.europa.eu
• Vendor Advisory · solarwinds.com
• CISA note · solarwinds.com

Freshness

Last verified in this catalog Oct 17, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.