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Vulnerabilities

Vulnerability · CVE-2024-28987

SolarWinds Web Help Desk Hardcoded Credential Vulnerability

Published Aug 21, 2024 · catalog updated Jun 17, 2026 · SolarWinds Web Help Desk

Patch now

CVE-2024-28987 is in the CISA known-exploited catalog, due Nov 5, 2024. Confirm SolarWinds Web Help Desk against the vendor advisory and apply that fix. The CVSS score does not change the priority.

Severity
Critical9.1
Known exploitation
CISA KEV and VulnCheck KEV
EPSS
93.30%
Remediation
Remediation guidance
Affected products
cpe solarwinds/web help desk · vendor SolarWinds Web Help Desk

SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data. Initial-access exploit intelligence.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • cpe solarwinds/web help desk12.8.3
  • vendor SolarWinds Web Help Deskversion unspecified

How to fix CVE-2024-28987

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

CVE-2024-28987 is in the CISA known-exploited catalog, due Nov 5, 2024. Confirm SolarWinds Web Help Desk against the vendor advisory and apply that fix. The CVSS score does not change the priority.

Which versions are affected?

Compare what you have installed with solarwinds/web help desk 12.8.3. Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

What should an analyst verify?

CWE-798: Use of Hard-coded Credentials. EPSS 93.30%. The CISA KEV listing is the exploitation evidence. A public exploit reference is linked in Sources. That is not the same as confirmed exploitation. Use the source links for the original advisory.

Code

The project this record applies to. Exploit listings stay in References.

No public source repository is identified for this product.

Timeline

Detection, updates, and resolution for this record.

  1. Aug 21, 2024 · Catalog

    Detected

    The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

  2. Oct 15, 2024 · CISA KEV

    Known exploited

    Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

  3. Nov 5, 2024 · CISA KEV

    Remediation due

    Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

  4. Jun 17, 2026 · Catalog

    Updated

    The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

Sources

  • CISA KEVConfirmed exploitationCVE-2024-28987

    SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data.

    cisa.gov
  • CVE.orgVulnerability recordCVE-2024-28987

    Official CVE identifier

    cve.org
  • FIRST EPSSExploitation probabilityCVE-2024-28987

    30-day exploitation probability 93.3%

    first.org
  • Metasploit ModulesPublic exploit moduleauxiliary_gather/solarwinds_webhelpdesk_backdoor

    Public module reference (normal). Module source is not copied into this catalog.

    rapid7.com
  • NIST NVDVulnerability recordCVE-2024-28987

    The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

    nvd.nist.gov
  • VulnCheck KEVConfirmed exploitationCVE-2024-28987

    SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data.

    vulncheck.com

References

Freshness

Last verified in this catalog Oct 17, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.