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Vulnerabilities

Vulnerability · CVE-2024-57726

SimpleHelp Missing Authorization Vulnerability

Published Jan 15, 2025 · catalog updated Jun 17, 2026 · SimpleHelp SimpleHelp

Patch now

CVE-2024-57726 is in the CISA known-exploited catalog, due May 8, 2026. Confirm SimpleHelp SimpleHelp against the vendor advisory and apply that fix. The CVSS score does not change the priority.

Severity
Critical9.9
Known exploitation
CISA KEV and VulnCheck KEV
EPSS
66.60%
Remediation
Remediation guidance
Affected products
cpe simple-help/simplehelp · vendor SimpleHelp SimpleHelp

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • cpe simple-help/simplehelpversion unspecified
  • vendor SimpleHelp SimpleHelpversion unspecified

How to fix CVE-2024-57726

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

CVE-2024-57726 is in the CISA known-exploited catalog, due May 8, 2026. Confirm SimpleHelp SimpleHelp against the vendor advisory and apply that fix. The CVSS score does not change the priority.

Which versions are affected?

Affected version ranges are not on this record. Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

What should an analyst verify?

CWE-862: Missing Authorization. EPSS 66.60%. The CISA KEV listing is the exploitation evidence. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Code

The project this record applies to. Exploit listings stay in References.

No public source repository is identified for this product.

Timeline

Detection, updates, and resolution for this record.

  1. Jan 15, 2025 · Catalog

    Detected

    SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

  2. Apr 24, 2026 · CISA KEV

    Known exploited

    Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

  3. May 8, 2026 · CISA KEV

    Remediation due

    Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

  4. Jun 17, 2026 · Catalog

    Updated

    SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

Sources

  • CISA KEVConfirmed exploitationCVE-2024-57726

    SimpleHelp contains a missing authorization vulnerability that could allow low-privileged technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

    cisa.gov
  • CVE.orgVulnerability recordCVE-2024-57726

    Official CVE identifier

    cve.org
  • FIRST EPSSExploitation probabilityCVE-2024-57726

    30-day exploitation probability 66.6%

    first.org
  • NIST NVDVulnerability recordCVE-2024-57726

    SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

    nvd.nist.gov
  • VulnCheck KEVConfirmed exploitationCVE-2024-57726

    SimpleHelp contains a missing authorization vulnerability that could allow low-privileged technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

    vulncheck.com

References

Freshness

Last verified in this catalog Oct 17, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.