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Vulnerabilities

Vulnerability · CVE-2024-57727

SimpleHelp Path Traversal Vulnerability

Published Jan 15, 2025 · catalog updated Aug 3, 2026 · SimpleHelp SimpleHelp

Patch now

CVE-2024-57727 is in the CISA known-exploited catalog, due Mar 6, 2025. Confirm SimpleHelp SimpleHelp against the vendor advisory and apply that fix. The CVSS score does not change the priority.

Gaps on this record

  • No version range is stored. A customer cannot check an installed version against this record.
Severity
High7.5
Known exploitation
CISA KEV and VulnCheck KEV
EPSS
96.58%
Remediation
Remediation guidance
Affected products
cpe simple-help/simplehelp · vendor SimpleHelp SimpleHelp

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • cpe simple-help/simplehelpversion unspecified
  • vendor SimpleHelp SimpleHelpversion unspecified

How to fix CVE-2024-57727

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

CVE-2024-57727 is in the CISA known-exploited catalog, due Mar 6, 2025. Confirm SimpleHelp SimpleHelp against the vendor advisory and apply that fix. The CVSS score does not change the priority.

Which versions are affected?

Affected version ranges are not on this record. Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

What should an analyst verify?

CWE-22: Path Traversal. EPSS 96.58%. The CISA KEV listing is the exploitation evidence. A public exploit reference is linked in Sources. That is not the same as confirmed exploitation. Use the source links for the original advisory.

Code

The project this record applies to. Exploit listings stay in References.

No public source repository is identified for this product.

Timeline

Detection, updates, and resolution for this record.

  1. Jan 15, 2025 · Catalog

    Detected

    SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

  2. Feb 13, 2025 · CISA KEV

    Known exploited

    Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

  3. Mar 6, 2025 · CISA KEV

    Remediation due

    Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

  4. Aug 3, 2026 · Catalog

    Updated

    SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Sources

  • CISA KEVConfirmed exploitationCVE-2024-57727

    SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.

    cisa.gov
  • CVE.orgVulnerability recordCVE-2024-57727

    Official CVE identifier

    cve.org
  • FIRST EPSSExploitation probabilityCVE-2024-57727

    30-day exploitation probability 96.6%

    first.org
  • Metasploit ModulesPublic exploit moduleauxiliary_scanner/http/simplehelp_toolbox_path_traversal

    Public module reference (normal). Module source is not copied into this catalog.

    rapid7.com
  • NIST NVDVulnerability recordCVE-2024-57727

    SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration file

    nvd.nist.gov
  • VulnCheck KEVConfirmed exploitationCVE-2024-57727

    SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passw

    vulncheck.com

References

Freshness

Last verified in this catalog Oct 17, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.