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Vulnerabilities

Vulnerability · CVE-2025-10658

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7.

Published Sep 20, 2025 · catalog updated Apr 8, 2026 · SupportCandy – Helpdesk & Customer Support Ticket System

Last checked Oct 26, 2026. A connected source was read within the last 7 days.

Check if you run it

No confirmed exploitation is on record for CVE-2025-10658. EPSS is 0.34%. Act only if a listed version of SupportCandy – Helpdesk & Customer Support Ticket System is installed.

Gaps on this record

  • No vendor fix or required action is stored. Compare the linked advisory before you change production.
Severity
Medium6.5
Known exploitation
Not in CISA/VulnCheck KEV
EPSS
0.34%
Remediation
Vendor / distro source
Affected products
vendor psmplugins SupportCandy – Helpdesk & Customer Support Ticket System 0 ≤3.3.7

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • vendor psmplugins SupportCandy – Helpdesk & Customer Support Ticket System 0 ≤3.3.70 ≤3.3.7

How to fix CVE-2025-10658

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

No confirmed exploitation is on record for CVE-2025-10658. EPSS is 0.34%. Act only if a listed version of SupportCandy – Helpdesk & Customer Support Ticket System is installed.

Which versions are affected?

Compare what you have installed with psmplugins SupportCandy – Helpdesk & Customer Support Ticket System 0 ≤3.3.7 0 ≤3.3.7. Compare the installed version with the linked vendor advisory before you change production.

What should an analyst verify?

No weakness class is stored. EPSS 0.34%. There is no CISA KEV listing. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Technology hubs

WordPress security

Code

The project this record applies to. Exploit listings stay in References.

Timeline

Detection, updates, and resolution for this record.

  1. Sep 20, 2025 · EUVD

    Detected

    The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the

  2. Apr 8, 2026 · EUVD

    Updated

    The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the

Sources

  • CVE.orgVulnerability recordCVE-2025-10658

    Official CVE identifier

    cve.org
  • FIRST EPSSExploitation probabilityCVE-2025-10658

    30-day exploitation probability 0.34%

    first.org
  • EUVDVulnerability recordEUVD-2025-30308

    The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthent

    euvd.enisa.europa.eu

References

Freshness

Last verified in this catalog Oct 26, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.

  • CVE.orgOct 23, 2026
  • FIRST EPSSOct 23, 2026
  • EUVDOct 22, 2026