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Vulnerabilities

Vulnerability · CVE-2025-13534

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2.

Published Dec 2, 2025 · catalog updated Oct 18, 2026 · The ELEX WordPress HelpDesk

Open the advisory

Exploitation likelihood is not on this record for CVE-2025-13534. A missing EPSS score is not a low risk. Compare The ELEX WordPress HelpDesk with the linked advisory before you change production.

Gaps on this record

  • The stored product name is a package slug. The name on this page is taken from the title (The ELEX WordPress HelpDesk).
  • No vendor fix or required action is stored. Compare the linked advisory before you change production.
  • EPSS is missing. A missing score is not a low risk.
Severity
High8.8
Known exploitation
Not in CISA/VulnCheck KEV
EPSS
Awaiting synchronization with FIRST
Remediation
Version ranges on file
Affected products
cpe elula/wsdesk · stated wsdesk

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • cpe elula/wsdeskversion unspecified
  • stated wsdesk<= 3.3.2

How to fix CVE-2025-13534

  • Recommended remediation

    Affected version ranges suggest a fixed boundary. Verify against the vendor advisory for your release.

  • Official advisories

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

Exploitation likelihood is not on this record for CVE-2025-13534. A missing EPSS score is not a low risk. Compare The ELEX WordPress HelpDesk with the linked advisory before you change production.

Which versions are affected?

Compare what you have installed with <= 3.3.2. Compare the installed version with the linked vendor advisory before you change production.

What should an analyst verify?

CWE-269: Improper Privilege Management. EPSS is not on this record yet. There is no CISA KEV listing. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Technology hubs

WordPress security

Code

The project this record applies to. Exploit listings stay in References.

Timeline

Detection, updates, and resolution for this record.

  1. Dec 2, 2025 · NIST NVD

    Detected

    The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets"

  2. Oct 18, 2026 · NIST NVD

    Updated

    The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets"

Sources

  • NIST NVDVulnerability recordCVE-2025-13534

    The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticat

    nvd.nist.gov

References

Freshness

Last verified in this catalog Oct 18, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.