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Vulnerabilities

Vulnerability · CVE-2025-24388

A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.

Published Jun 16, 2025 · catalog updated Jun 16, 2025 · OTRS AG OTRS

Check if you run it

No confirmed exploitation is on record for CVE-2025-24388. EPSS is 0.28%. Act only if a listed version of OTRS AG OTRS is installed.

Gaps on this record

  • No vendor fix or required action is stored. Compare the linked advisory before you change production.
Severity
Low3.8
Known exploitation
Not in CISA/VulnCheck KEV
EPSS
0.28%
Remediation
Advisory link
Affected products
vendor OTRS AG OTRS 7.0.x

A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • vendor OTRS AG OTRS 7.0.x7.0.x

How to fix CVE-2025-24388

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

No confirmed exploitation is on record for CVE-2025-24388. EPSS is 0.28%. Act only if a listed version of OTRS AG OTRS is installed.

Which versions are affected?

Compare what you have installed with OTRS AG OTRS 7.0.x 7.0.x. Compare the installed version with the linked vendor advisory before you change production.

What should an analyst verify?

No weakness class is stored. EPSS 0.28%. There is no CISA KEV listing. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Code

The project this record applies to. Exploit listings stay in References.

No public source repository is identified for this product.

Timeline

Detection, updates, and resolution for this record.

  1. Jun 16, 2025 · EUVD

    Detected

    A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

  2. Jun 16, 2025 · EUVD

    Updated

    A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Sources

  • CVE.orgVulnerability recordCVE-2025-24388

    Official CVE identifier

    cve.org
  • FIRST EPSSExploitation probabilityCVE-2025-24388

    30-day exploitation probability 0.28%

    first.org
  • EUVDVulnerability recordEUVD-2025-18393

    A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X * ((OTRS)) Community Editio

    euvd.enisa.europa.eu

References

Freshness

Last verified in this catalog Oct 24, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.