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Vulnerabilities

Vulnerability · CVE-2025-48471

FreeScout is a free self-hosted help desk and shared mailbox.

Published May 29, 2025 · catalog updated May 29, 2025 · FreeScout is a free

Check if you run it

No confirmed exploitation is on record for CVE-2025-48471. EPSS is 1.12%. Act only if a listed version of FreeScout is a free is installed.

Gaps on this record

  • The stored product name is a package slug. The name on this page is taken from the title (FreeScout is a free).
  • No vendor fix or required action is stored. Compare the linked advisory before you change production.
Severity
High7.0
Known exploitation
Not in CISA/VulnCheck KEV
EPSS
1.12%
Remediation
Version ranges on file
Affected products
vendor freescout-help-desk freescout < 1.8.179

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, the application does not check or performs insufficient checking of files uploaded to the application. This allows files to be uploaded with the phtml and phar extensions, which can lead to remote code execution if the Apache web server is used. This issue has been patched in version 1.8.179.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • vendor freescout-help-desk freescout < 1.8.179< 1.8.179

How to fix CVE-2025-48471

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

No confirmed exploitation is on record for CVE-2025-48471. EPSS is 1.12%. Act only if a listed version of FreeScout is a free is installed.

Which versions are affected?

Compare what you have installed with freescout-help-desk freescout < 1.8.179 < 1.8.179. Compare the installed version with the linked vendor advisory before you change production.

What should an analyst verify?

No weakness class is stored. EPSS 1.12%. There is no CISA KEV listing. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Code

The project this record applies to. Exploit listings stay in References.

Timeline

Detection, updates, and resolution for this record.

  1. May 29, 2025 · EUVD

    Detected

    FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, the application does not check or performs insufficient checking of files uploaded to the application. This allows files to be uploaded with the phtml and phar extensions, which can lead to remote code execution if the Apache web server is used. This issue has been patched in version 1.8.179.

  2. May 29, 2025 · EUVD

    Updated

    FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, the application does not check or performs insufficient checking of files uploaded to the application. This allows files to be uploaded with the phtml and phar extensions, which can lead to remote code execution if the Apache web server is used. This issue has been patched in version 1.8.179.

Sources

  • CVE.orgVulnerability recordCVE-2025-48471

    Official CVE identifier

    cve.org
  • EUVDVulnerability recordEUVD-2025-16396

    FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, the application does not check or performs insufficient checking of files uploaded to the application. This allows files to be uploaded with the phtml and phar extensions, which can lead to re

    euvd.enisa.europa.eu

References

Freshness

Last verified in this catalog May 29, 2025. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.