Security fix · CVE-2025-48473
FreeScout is a free self-hosted help desk and shared mailbox.
Published May 29, 2025 · catalog updated May 29, 2025 · FreeScout is a free
Check this week
CVE-2025-48473 is not in CISA KEV. FIRST estimates a 37.00% chance of exploitation in the next 30 days. Check whether you run FreeScout is a free.
Gaps on this record
- The stored product name is a package slug. The name on this page is taken from the title (FreeScout is a free).
- No vendor fix or required action is stored. Compare the linked advisory before you change production.
- Severity
- Medium5.3
- Known exploitation
- Not in CISA/VulnCheck KEV
- EPSS
- 37.00%
- Remediation
- Version ranges on file
- Affected products
- vendor freescout-help-desk freescout < 1.8.179
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.
Are you affected?
Enter the version you run. The result uses only the ranges stored on this record.
The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.
- vendor freescout-help-desk freescout < 1.8.179< 1.8.179
How to fix CVE-2025-48473
Recommended remediation
Affected version ranges suggest a fixed boundary. Verify against the vendor advisory for your release.
Official advisories
What to do
Three questions, each answered from this record only. Confirm the vendor advisory before you patch.
Should you patch?
CVE-2025-48473 is not in CISA KEV. FIRST estimates a 37.00% chance of exploitation in the next 30 days. Check whether you run FreeScout is a free.
Which versions are affected?
Compare what you have installed with freescout-help-desk freescout < 1.8.179 < 1.8.179. Compare the installed version with the linked vendor advisory before you change production.
What should an analyst verify?
No weakness class is stored. EPSS 37.00%. There is no CISA KEV listing. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.
Code
The project this record applies to. Exploit listings stay in References.
Timeline
Detection, updates, and resolution for this record.
May 29, 2025 · EUVD
Detected
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations i
May 29, 2025 · EUVD
Updated
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations i
Sources
- CVE.orgVulnerability recordCVE-2025-48473
Official CVE identifier
cve.org - EUVDVulnerability recordEUVD-2025-16394
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages
euvd.enisa.europa.eu
References
Freshness
Last verified in this catalog May 29, 2025. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.