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Vulnerabilities

Security fix · CVE-2025-48474

FreeScout is a free self-hosted help desk and shared mailbox.

Published May 29, 2025 · catalog updated May 29, 2025 · FreeScout is a free

Check this week

CVE-2025-48474 is not in CISA KEV. FIRST estimates a 46.00% chance of exploitation in the next 30 days. Check whether you run FreeScout is a free.

Gaps on this record

  • The stored product name is a package slug. The name on this page is taken from the title (FreeScout is a free).
  • No vendor fix or required action is stored. Compare the linked advisory before you change production.
Severity
Medium5.3
Known exploitation
Not in CISA/VulnCheck KEV
EPSS
46.00%
Remediation
Version ranges on file
Affected products
vendor freescout-help-desk freescout < 1.8.180

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • vendor freescout-help-desk freescout < 1.8.180< 1.8.180

How to fix CVE-2025-48474

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

CVE-2025-48474 is not in CISA KEV. FIRST estimates a 46.00% chance of exploitation in the next 30 days. Check whether you run FreeScout is a free.

Which versions are affected?

Compare what you have installed with freescout-help-desk freescout < 1.8.180 < 1.8.180. Compare the installed version with the linked vendor advisory before you change production.

What should an analyst verify?

No weakness class is stored. EPSS 46.00%. There is no CISA KEV listing. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Code

The project this record applies to. Exploit listings stay in References.

Timeline

Detection, updates, and resolution for this record.

  1. May 29, 2025 · EUVD

    Detected

    FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in v

  2. May 29, 2025 · EUVD

    Updated

    FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in v

Sources

  • CVE.orgVulnerability recordCVE-2025-48474

    Official CVE identifier

    cve.org
  • EUVDVulnerability recordEUVD-2025-16392

    FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox

    euvd.enisa.europa.eu

References

Freshness

Last verified in this catalog May 29, 2025. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.