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Vulnerabilities

Vulnerability · CVE-2025-48475

FreeScout is a free self-hosted help desk and shared mailbox.

Published May 29, 2025 · catalog updated May 29, 2025 · FreeScout is a free

Check this week

CVE-2025-48475 is not in CISA KEV. FIRST estimates a 39.00% chance of exploitation in the next 30 days. Check whether you run FreeScout is a free.

Gaps on this record

  • The stored product name is a package slug. The name on this page is taken from the title (FreeScout is a free).
  • No vendor fix or required action is stored. Compare the linked advisory before you change production.
Severity
Medium5.3
Known exploitation
Not in CISA/VulnCheck KEV
EPSS
39.00%
Remediation
Version ranges on file
Affected products
vendor freescout-help-desk freescout < 1.8.180

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • vendor freescout-help-desk freescout < 1.8.180< 1.8.180

How to fix CVE-2025-48475

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

CVE-2025-48475 is not in CISA KEV. FIRST estimates a 39.00% chance of exploitation in the next 30 days. Check whether you run FreeScout is a free.

Which versions are affected?

Compare what you have installed with freescout-help-desk freescout < 1.8.180 < 1.8.180. Compare the installed version with the linked vendor advisory before you change production.

What should an analyst verify?

No weakness class is stored. EPSS 39.00%. There is no CISA KEV listing. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Code

The project this record applies to. Exploit listings stay in References.

Timeline

Detection, updates, and resolution for this record.

  1. May 29, 2025 · EUVD

    Detected

    FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the

  2. May 29, 2025 · EUVD

    Updated

    FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the

Sources

  • CVE.orgVulnerability recordCVE-2025-48475

    Official CVE identifier

    cve.org
  • EUVDVulnerability recordEUVD-2025-16399

    FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access

    euvd.enisa.europa.eu

References

Freshness

Last verified in this catalog May 29, 2025. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.