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Vulnerabilities

Vulnerability · CVE-2025-57972

Missing Authorization vulnerability in WPFactory Helpdesk Support Ticket System for WooCommerce support-ticket-system-for-woocommerce allows Exploiting Incorrectly Configured Acces

Published Sep 22, 2025 · catalog updated Apr 28, 2026 · WPFactory Helpdesk Support Ticket System for WooCommerce

Last checked Oct 31, 2026. A connected source was read within the last 7 days.

Check if you run it

No confirmed exploitation is on record for CVE-2025-57972. EPSS is 0.24%. Act only if a listed version of WPFactory Helpdesk Support Ticket System for WooCommerce is installed.

Gaps on this record

  • No vendor fix or required action is stored. Compare the linked advisory before you change production.
Severity
Medium4.3
Known exploitation
Not in CISA/VulnCheck KEV
EPSS
0.24%
Remediation
Advisory link
Affected products
vendor WPFactory Helpdesk Support Ticket System for WooCommerce 0 ≤2.1.1

Missing Authorization vulnerability in WPFactory Helpdesk Support Ticket System for WooCommerce support-ticket-system-for-woocommerce allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Helpdesk Support Ticket System for WooCommerce: from n/a through <= 2.1.1.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • vendor WPFactory Helpdesk Support Ticket System for WooCommerce 0 ≤2.1.10 ≤2.1.1

How to fix CVE-2025-57972

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

No confirmed exploitation is on record for CVE-2025-57972. EPSS is 0.24%. Act only if a listed version of WPFactory Helpdesk Support Ticket System for WooCommerce is installed.

Which versions are affected?

Compare what you have installed with WPFactory Helpdesk Support Ticket System for WooCommerce 0 ≤2.1.1 0 ≤2.1.1. Compare the installed version with the linked vendor advisory before you change production.

What should an analyst verify?

No weakness class is stored. EPSS 0.24%. There is no CISA KEV listing. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Technology hubs

WordPress security

Code

The project this record applies to. Exploit listings stay in References.

No public source repository is identified for this product.

Timeline

Detection, updates, and resolution for this record.

  1. Sep 22, 2025 · EUVD

    Detected

    Missing Authorization vulnerability in WPFactory Helpdesk Support Ticket System for WooCommerce support-ticket-system-for-woocommerce allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Helpdesk Support Ticket System for WooCommerce: from n/a through <= 2.1.1.

  2. Apr 28, 2026 · EUVD

    Updated

    Missing Authorization vulnerability in WPFactory Helpdesk Support Ticket System for WooCommerce support-ticket-system-for-woocommerce allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Helpdesk Support Ticket System for WooCommerce: from n/a through <= 2.1.1.

Sources

  • CVE.orgVulnerability recordCVE-2025-57972

    Official CVE identifier

    cve.org
  • FIRST EPSSExploitation probabilityCVE-2025-57972

    30-day exploitation probability 0.24%

    first.org
  • EUVDVulnerability recordEUVD-2025-30657

    Missing Authorization vulnerability in WPFactory Helpdesk Support Ticket System for WooCommerce support-ticket-system-for-woocommerce allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Helpdesk Support Ticket System for WooCommerce: from n/

    euvd.enisa.europa.eu

References

Freshness

Last verified in this catalog Oct 31, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.

  • FIRST EPSSOct 31, 2026
  • CVE.orgOct 23, 2026
  • EUVDOct 22, 2026