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Vulnerabilities

Vulnerability · CVE-2026-48210

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users…

Published May 31, 2026 · catalog updated Jul 22, 2026 · the affected product

Last checked Oct 25, 2026. A connected source was read within the last 7 days.

Check if you run it

No confirmed exploitation is on record for CVE-2026-48210. EPSS is 0.25%. Act only if a listed version of the affected product is installed.

Gaps on this record

  • No plain product name is stored. The page cannot tell you which product to check.
  • No vendor fix or required action is stored. Compare the linked advisory before you change production.

Same product and reporting

Severity
Medium5.7
Known exploitation
Not in CISA/VulnCheck KEV
EPSS
0.25%
Remediation
Advisory link
Affected products
cpe otrs/otrs

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • cpe otrs/otrs2026.3.1

How to fix CVE-2026-48210

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

No confirmed exploitation is on record for CVE-2026-48210. EPSS is 0.25%. Act only if a listed version of the affected product is installed.

Which versions are affected?

Compare what you have installed with 2026.3.1. Compare the installed version with the linked vendor advisory before you change production.

What should an analyst verify?

CWE-200: Exposure of Sensitive Information; CWE-269: Improper Privilege Management. EPSS 0.25%. There is no CISA KEV listing. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Code

The project this record applies to. Exploit listings stay in References.

No public source repository is identified for this product.

Timeline

Detection, updates, and resolution for this record.

  1. May 31, 2026 · NIST NVD

    Detected

    An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

  2. Jul 22, 2026 · NIST NVD

    Updated

    An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

Sources

  • CVE.orgVulnerability recordCVE-2026-48210

    Official CVE identifier

    cve.org
  • FIRST EPSSExploitation probabilityCVE-2026-48210

    30-day exploitation probability 0.25%

    first.org
  • NIST NVDVulnerability recordCVE-2026-48210

    An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Fr

    nvd.nist.gov

References

Freshness

Last verified in this catalog Oct 25, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.

  • FIRST EPSSOct 25, 2026
  • CVE.orgOct 17, 2026
  • NIST NVDOct 17, 2026