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Vulnerabilities

Vulnerability · CVE-2025-10039

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the '

Published Nov 21, 2025 · catalog updated Apr 8, 2026 · ELEXtensions ELEX WordPress HelpDesk & Customer Ticketing System

Last checked Nov 1, 2026. A connected source was read within the last 7 days.

Check if you run it

No confirmed exploitation is on record for CVE-2025-10039. EPSS is 0.31%. Act only if a listed version of ELEXtensions ELEX WordPress HelpDesk & Customer Ticketing System is installed.

Gaps on this record

  • No vendor fix or required action is stored. Compare the linked advisory before you change production.

Same product and reporting

Severity
Medium4.3
Known exploitation
Not in CISA/VulnCheck KEV
EPSS
0.31%
Remediation
Vendor / distro source
Affected products
vendor ELEXtensions ELEX WordPress HelpDesk & Customer Ticketing System 0 ≤3.2.9

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets.

Are you affected?

Enter the version you run. The result uses only the ranges stored on this record.

The check returns affected, not affected, or incomplete. It does not guess a version that is missing from the record.

  • vendor ELEXtensions ELEX WordPress HelpDesk & Customer Ticketing System 0 ≤3.2.90 ≤3.2.9

How to fix CVE-2025-10039

What to do

Three questions, each answered from this record only. Confirm the vendor advisory before you patch.

Should you patch?

No confirmed exploitation is on record for CVE-2025-10039. EPSS is 0.31%. Act only if a listed version of ELEXtensions ELEX WordPress HelpDesk & Customer Ticketing System is installed.

Which versions are affected?

Compare what you have installed with ELEXtensions ELEX WordPress HelpDesk & Customer Ticketing System 0 ≤3.2.9 0 ≤3.2.9. Compare the installed version with the linked vendor advisory before you change production.

What should an analyst verify?

No weakness class is stored. EPSS 0.31%. There is no CISA KEV listing. No Exploit-DB or Metasploit reference is linked. Use the source links for the original advisory.

Technology hubs

WordPress security

Code

The project this record applies to. Exploit listings stay in References.

Timeline

Detection, updates, and resolution for this record.

  1. Nov 21, 2025 · EUVD

    Detected

    The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support ticket

  2. Apr 8, 2026 · EUVD

    Updated

    The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support ticket

Sources

  • CVE.orgVulnerability recordCVE-2025-10039

    Official CVE identifier

    cve.org
  • FIRST EPSSExploitation probabilityCVE-2025-10039

    30-day exploitation probability 0.31%

    first.org
  • EUVDVulnerability recordEUVD-2025-198487

    The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it

    euvd.enisa.europa.eu

References

Freshness

Last verified in this catalog Nov 1, 2026. Significant claims (KEV, EPSS, CVSS, affected ranges) come from the source rows above — open the original publisher for the authoritative advisory.

  • FIRST EPSSNov 1, 2026
  • CVE.orgOct 26, 2026
  • EUVDOct 26, 2026